Messages From 430440630640730

 


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#24080 Mar 26, 2008

Hi all,

I know this group is for 430's etc, but I figured you would be better

suited to help me out with a problem I have with a new (to me ) 200

machine. 1. When I open up the Ver 4 software, it takes incredibly

long to open, is this normal? 2. When it does open, I get an error

message saying: SMART HEAP LIBRARY

MEM_bAD_POINTER

ok cANCEL

What do I do about this message?

3. I was told by the salesperson at the Bernina dealer that since I

did not want to upgrade this 200 to the BSR etc, I could buy a Bernina

USB stick, copy ART designs to it and then use it in the USB slot on

the 200. I bought the Bernina flash stick; copied some Art designs to

it, inserted it into the 200 and then, nothing. I odn't know where to

find them, or I have not done something properly. What do you think?

Any and all help would be sooooo appreciated. I am going wacky trying

to figure this out. Got any ideas?

Alice B



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#24084 Mar 26, 2008

Hi Alice, we have quite a few 200 owners in the group.

Please refer to this .pdf file about the smart heap error:

---Links-Are-Forbidden--- for the files not showing up on your USB stick (you ARE using V4

software, not V5 correct?) I'm not sure. The machines can't read V5 files

yet, and have to be converted to V4, but that apparently isn't your problem.

Right now my brain isn't functioning and I can't think of what the problem

is, but hopefully someone will jump in with an answer.

CJ



Subject: [430_440_630_640_730] 200 Problem



Hi all,

I know this group is for 430's etc, but I figured you would be better

suited to help me out with a problem I have with a new (to me ) 200

machine. 1. When I open up the Ver 4 software, it takes incredibly

long to open, is this normal? 2. When it does open, I get an error

message saying: SMART HEAP LIBRARY

MEM_bAD_POINTER

ok cANCEL

What do I do about this message?

3. I was told by the salesperson at the Bernina dealer that since I

did not want to upgrade this 200 to the BSR etc, I could buy a Bernina

USB stick, copy ART designs to it and then use it in the USB slot on

the 200. I bought the Bernina flash stick; copied some Art designs to

it, inserted it into the 200 and then, nothing. I odn't know where to

find them, or I have not done something properly. What do you think?

Any and all help would be sooooo appreciated. I am going wacky trying

to figure this out. Got any ideas?

Alice B







----------------------------

#24099 Mar 26, 2008

CJ, I haven't tried the USB stick yet. As silly as it seems, I've

had the USB drive set up on my 200 almost since the first week or so

it was available but my machine is inches from my computer so I just

use the computer to transfer my designs (so simple).

At any rate, I was under the impression that when I used the USB

stick I would use the "write to" command in the software rather than

just moving or copying designs to the stick. I thought that if they

were copied there might be problems in access? Is this correct? As

I stated right off, I'm totally out of my area of expertise there. If

it is correct, wouldn't the machine behave in the manner that she is

experiencing?



--- In 430_440_630_640_730@yahoogroups.com, "Wandering Quilter"



----------------------------

#24100 Mar 26, 2008

If you "write to machine" choosing the Bernina USB stick as the "machine" it

probably converts the file to a V4 .exp file, complete with the .bmp and

.ini. files that are necessary for thread info to transfer. If you simply

drag a .exp file to the usb stick, the .bmp and .ini files are not included

(which is what you miss out on when purchasing .exp files from other sources

than Bernina) and you lose the color info.



Now, if you want to use .art files, you MUST use the drag and drop or "save

as" method. Otherwise, they're converted to .exp format. Doing a "save as"

and choosing the USB stick is the simplest method, since you must also save

them in V4 format or the 200/730 machines will not "see" the V5 .art files.



Clear as mud?

CJ



Subject: [430_440_630_640_730] Re: 200 Problem



CJ, I haven't tried the USB stick yet. As silly as it seems, I've

had the USB drive set up on my 200 almost since the first week or so

it was available but my machine is inches from my computer so I just

use the computer to transfer my designs (so simple).

At any rate, I was under the impression that when I used the USB

stick I would use the "write to" command in the software rather than

just moving or copying designs to the stick. I thought that if they

were copied there might be problems in access? Is this correct? As

I stated right off, I'm totally out of my area of expertise there. If

it is correct, wouldn't the machine behave in the manner that she is

experiencing?







----------------------------

#24102 Mar 26, 2008

I meant to say "properly" not probably.

CJ



Subject: RE: [430_440_630_640_730] Re: 200 Problem



If you "write to machine" choosing the Bernina USB stick as the "machine" it

probably converts the file to a V4 .exp file, complete with the .bmp and

.ini. files that are necessary for thread info to transfer. If you simply

drag a .exp file to the usb stick, the .bmp and .ini files are not included

(which is what you miss out on when purchasing .exp files from other sources

than Bernina) and you lose the color info.

Now, if you want to use .art files, you MUST use the drag and drop or "save

as" method. Otherwise, they're converted to .exp format. Doing a "save as"

and choosing the USB stick is the simplest method, since you must also save

them in V4 format or the 200/730 machines will not "see" the V5 .art files.

Clear as mud?

CJ



----------------------------

#24103 Mar 26, 2008

I don't have a 200 - I have a 640. I understood that both of these machines

required exp format when transferring via usb stick.

Have you tried saving a file with exp extension and transferring via your

usb stick?? (You will have to select the usb stick icon on your 200

embroidery screen before you can read your files).

All the best

AB

~~~~~~~~~~~~~~



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#24105 Mar 26, 2008

The 200 can read both .exp and .art4 files (but not .art5).

CJ



Subject: RE: [430_440_630_640_730] 200 Problem



I don't have a 200 - I have a 640. I understood that both of these machines

required exp format when transferring via usb stick.

Have you tried saving a file with exp extension and transferring via your

usb stick?? (You will have to select the usb stick icon on your 200

embroidery screen before you can read your files).

All the best

AB







----------------------------

#24106 Mar 26, 2008

I understand. Thank you, CJ.



--- In 430_440_630_640_730@yahoogroups.com, "Wandering Quilter"



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#24107 Mar 26, 2008

The 200 and the 730 machines are the pure ART machines. That is why

they will recalculate stitches. They also allow you to do many of

the sotfware functions in the machines. This ability has something

to do with their Windows format.

--- In 430_440_630_640_730@yahoogroups.com, "fibres"



----------------------------

#24114 Mar 26, 2008

I read CJ's response to the USB stick. I don't have the bernina stick but others ans I am trying to tsf to stick to read from stick to a 340 Deco. I don't want to have to buy the SW for my DD 340. I will take my laptop when visiting(it has my V5 DP) . I guess my question is am I able to write to a non Bernina stick and still read to the Deco. this sounds as clear as mud

Lani



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#24145 Mar 27, 2008

Hi all

First of all, many many thanks for all the helpful responses to my

questions about using a USB stick on my 200. I could not get it to

work, so I called the dealer, and she said I needed to get an update

then, at a cost of $1,000; but when I called another dealer, she said I

could get just one part of the update, just to use the USB stick

primarily; for about $120. Interesting? So I called the other dealer

back, (who is closer) and she then remembered that , yes, I could get

just the update for the USB stick, but she didn't know how much that

would cost, and she would let me know in a couple of days. So I will

call them and get a price and make a decision. So, it appears that I

had to have the update to be able to use the USB stick. Oh well,

another day, another dollar on this machine, LOL, between the feet,

which I love buying, the designs, etc. no end in sight. And I guess I

should take private lessons to learn some of the features I find so

challenging; I doubt in my lifetime I could ever master this machine!!!!

Alice B







----------------------------

#24148 Mar 27, 2008

Alice,

I sure don't want to steer you wrong, but it seems to me I've always heard

that the update to the 200 is FREE, unless you want to add the BSR foot?

I'm not speaking from personal experience, and I guess of course this may be

a dealer's choice, but some others who've had this done will likely share

their experience. And I apologize if I've got it wrong.

CJ



Subject: [430_440_630_640_730] 200 Problem



Hi all

First of all, many many thanks for all the helpful responses to my

questions about using a USB stick on my 200. I could not get it to

work, so I called the dealer, and she said I needed to get an update

then, at a cost of $1,000; but when I called another dealer, she said I

could get just one part of the update, just to use the USB stick

primarily; for about $120. Interesting? So I called the other dealer

back, (who is closer) and she then remembered that , yes, I could get

just the update for the USB stick, but she didn't know how much that

would cost, and she would let me know in a couple of days. So I will

call them and get a price and make a decision. So, it appears that I

had to have the update to be able to use the USB stick. Oh well,

another day, another dollar on this machine, LOL, between the feet,

which I love buying, the designs, etc. no end in sight. And I guess I

should take private lessons to learn some of the features I find so

challenging; I doubt in my lifetime I could ever master this machine!!!!

Alice B



----------------------------

#24151 Mar 27, 2008

Call back your original dealer, the one who sold you the machine.

Tell him that you know for a fact there is an update that allows you

JUST to use the USB stick. In the beginning many of the dealers

missed the announcement. Not only did it come at a busy time of the

year, around the holidays when dealers are crazy anyway but once the

BSR updates came out, the dealers were very busy doing updates for

BSR. The announcement of the USB stick update did not come out until

4-6 weeks after the BSR update. The dealers are pelted with

information on the machines all the time and it is easy, when they

are busy to overlook things like this. Unfortunately, the update to

give you flash drive capacity has to be done by a dealer but

fortunately, many dealers did them for their customers free or at

very nominal cost. Try your dealer again. Perhaps he will do the

update for you cheaper than $120.



--- In 430_440_630_640_730@yahoogroups.com, "alicat2500"







----------------------------

#24155 Mar 27, 2008

The real expensive update includes the BSR. If the update is like the one I just had then the charge is for tech time - apparently everything has to be "recalibrated".

gin

Alice,

I sure don't want to steer you wrong, but it seems to me I've always heard

that the update to the 200 is FREE, unless you want to add the BSR foot?

I'm not speaking from personal experience, and I guess of course this may be

a dealer's choice, but some others who've had this done will likely share

their experience. And I apologize if I've got it wrong.

CJ

Subject: [430_440_630_640_730] 200 Problem

Hi all

First of all, many many thanks for all the helpful responses to my

questions about using a USB stick on my 200. I could not get it to

work, so I called the dealer, and she said I needed to get an update

then, at a cost of $1,000; but when I called another dealer, she said I

could get just one part of the update, just to use the USB stick

primarily; for about $120. Interesting? So I called the other dealer

back, (who is closer) and she then remembered that , yes, I could get

just the update for the USB stick, but she didn't know how much that

would cost, and she would let me know in a couple of days. So I will

call them and get a price and make a decision. So, it appears that I

had to have the update to be able to use the USB stick. Oh well,

another day, another dollar on this machine, LOL, between the feet,

which I love buying, the designs, etc. no end in sight. And I guess I

should take private lessons to learn some of the features I find so

challenging; I doubt in my lifetime I could ever master this machine!!!!

Alice B



----------------------------

#24158 Mar 27, 2008

My tech started out charging around $900 for that update, mostly to

just cover the cost of materials. He soon found though that the time

involved with installing the BSR was pretty extensive and that price

went up pretty quick, to a price he felt more closely reflected the

time and work involved. The majority of the cost is for the BSR foot

which is hugely expensive BUT there is a lot of time involved because

they have to do a lot of work on the inside of the machine, with the

boards and installing the connections to the foot. Callibrations

really don't take all that long under normal circumstances







----------------------------

#24160 Mar 27, 2008

My update to accept a USB stick was free. The update to the equivalent of a

730 with BSR was not.

Sue in Belton, Texas

Stitchin' with Sue Online Classes halterjo@... (2 v's not a w)

My Projects: ---Links-Are-Forbidden--- h



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#24169 Mar 27, 2008

Yep, I agree. Mine was free, the update, that is. The upgrade is what costs money here, and includes the BSR.

Nina



In a message dated 03/27/08 09:39:33 Mountain Daylight Time, cj@... writes:

Alice,

I sure don't want to steer you wrong, but it seems to me I've always heard

that the update to the 200 is FREE, unless you want to add the BSR foot?

I'm not speaking from personal experience, and I guess of course this may be

a dealer's choice, but some others who've had this done will likely share

their experience. And I apologize if I've got it wrong.

CJ

Subject: [430_440_630_640_730] 200 Problem

Hi all

First of all, many many thanks for all the helpful responses to my

questions about using a USB stick on my 200. I could not get it to

work, so I called the dealer, and she said I needed to get an update

then, at a cost of $1,000; but when I called another dealer, she said I

could get just one part of the update, just to use the USB stick

primarily; for about $120. Interesting? So I called the other dealer

back, (who is closer) and she then remembered that , yes, I could get

just the update for the USB stick, but she didn't know how much that

would cost, and she would let me know in a couple of days. So I will

call them and get a price and make a decision. So, it appears that I

had to have the update to be able to use the USB stick. Oh well,

another day, another dollar on this machine, LOL, between the feet,

which I love buying, the designs, etc. no end in sight. And I guess I

should take private lessons to learn some of the features I find so

challenging; I doubt in my lifetime I could ever master this machine!!!!

Alice B







----------------------------

#24177 Mar 28, 2008

Yes,

Updates are free...upgrades cost money.

--- In 430_440_630_640_730@yahoogroups.com, "Wandering Quilter"



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#24179 Mar 28, 2008

My upgrade for the 200 without the BSR was totally free. I was told upgrades would be free for the life of the machine outside of additions like the BSR. A few months ago there was another upgrade to fix some problems with the machines. That also was free as I had it done when I had the normal servicing for my machine.

jnet



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#24191 Mar 28, 2008

Honestly, not all updates are free. While everyone else is getting

free updates from their own dealers, I've know some people to have to

pay from $50 upward to do an update, even from their own dealer. It

depends on the dealer. Also, if you take your machine to a dealer

that is not yours, they are more likely to charge you. That is why I

never tell anyone that updates ARE free only that they MIGHT be free

or low charge. That way it is not as upsetting if they have to pay

and if they don't, they'll appreciate the dealer that didn't charge.

One thing, even in Berninaland, not all dealers have the same

policies



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#24208 Mar 28, 2008

Hi all

Well, I finally got the final, definitive, end all scoop on my 200

flash drive problem; and it came from my local dealer, who is a real

sweetheart; if I am allowed to give you her location, I will tell you

she is located in Palm Desert, Ca. At any rate, the Bernina tech was

in her shop yesterday and filled her in and he did the research for

her; all my machine needed was an UPDATE, not an upgrade, which is

FREE if done in conjunction with a service call, or else $40 if done

without any other work, but must be installed by a dealer. This

update, which did not include the BSR, which I did not want anyway;

would allow me to use the memory stick feature, and was easy to

install, and he did it in a few minutes. I decided to let them do a

service as well, since the machine was in the shop and the machine

would be open etc. and then the update was free. The dealer then

graciously sat me down and showed me how to use the stick the most

correct way, since I wanted to be the most correct, don't you know?

Then, to top it off, she invited me to come to an Heirloom Stitching

class held every month, as her guest, to make the class project for

this month, knowing I am interested in Heirloom stitching. Can you

beat this? I walked out feeling like, this is just too much; she is

one smart cookie as well as being truly a lovely lady; she is laying

the groundwork for me to be a very very satisfied customer. You can

bet I will be back!!!!! She is an European trained seamstress and has

trained many Latino ladies here in the desert to be very skilled

seamstresses, so she is spreading the talents around. I just wanted

to thank you all again for all your help and sorry to ramble on and

on, but you can tell I am enthused about good things happening in the

Bernina world instead of hearing all the bad.

Alice B







----------------------------

#24219 Mar 28, 2008

That's wonderful Alice, a great dealer is just that. great!

CJ



Subject: [430_440_630_640_730] 200 Problem



Hi all

Well, I finally got the final, definitive, end all scoop on my 200

flash drive problem; and it came from my local dealer, who is a real

sweetheart; if I am allowed to give you her location, I will tell you

she is located in Palm Desert, Ca. At any rate, the Bernina tech was

in her shop yesterday and filled her in and he did the research for

her; all my machine needed was an UPDATE, not an upgrade, which is

FREE if done in conjunction with a service call, or else $40 if done

without any other work, but must be installed by a dealer. This

update, which did not include the BSR, which I did not want anyway;

would allow me to use the memory stick feature, and was easy to

install, and he did it in a few minutes. I decided to let them do a

service as well, since the machine was in the shop and the machine

would be open etc. and then the update was free. The dealer then

graciously sat me down and showed me how to use the stick the most

correct way, since I wanted to be the most correct, don't you know?

Then, to top it off, she invited me to come to an Heirloom Stitching

class held every month, as her guest, to make the class project for

this month, knowing I am interested in Heirloom stitching. Can you

beat this? I walked out feeling like, this is just too much; she is

one smart cookie as well as being truly a lovely lady; she is laying

the groundwork for me to be a very very satisfied customer. You can

bet I will be back!!!!! She is an European trained seamstress and has

trained many Latino ladies here in the desert to be very skilled

seamstresses, so she is spreading the talents around. I just wanted

to thank you all again for all your help and sorry to ramble on and

on, but you can tell I am enthused about good things happening in the

Bernina world instead of hearing all the bad.

Alice B







----------------------------

#24487 Apr 1, 2008

I wish..... I paid $65 for the 440 update last year that many got for free. Every dealer makes their own decision.

Julie



Yes,

Updates are free...upgrades cost money.

--- In 430_440_630_640_730@yahoogroups.com, "Wandering Quilter"



---------------

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---Links-Are-Forbidden--- m



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#24507 Apr 1, 2008

What update was that?

jan



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#24509 Apr 1, 2008

Butting in again! g> Some dealers charge labor fees even though an update

is a free one. It's their prerogative. Some of us are lucky to have a

dealer that doesn't charge anything if the update is a free one...other

dealers want to be paid for any time they spend working on a machine.

Sue in Belton, Texas

Stitchin' with Sue Online Classes halterjo@... (2 v's not a w)

My Projects: ---Links-Are-Forbidden--- h


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