Messages From 430440630640730

 


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#90529 Jul 31, 2012

I wrote over the weekend about embroidery issues I was having with my 580 embroidery unit. Today I took it in and the dealer will have it for 3 weeks is that the typical turnaround? If there are software issues is there a bernina site that will help troubleshoot (like the computer manufacturers? How does one become a bernina repair tech? Thank you.

CMR



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#90532 Jul 31, 2012

Does you dealer have a tech on site, or do they send it out for repairs? The largest dealer in my area has multiple sites and sends all the machines to one location. They take 3 weeks for repairs. Dealerships that I have used that have techs on site usually take 4 - 5 working days



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#90535 Jul 31, 2012

It really just depends on the dealer. It can even depend on the time you

bring it in. If our technician has been on vacation or away at a

training then the turnaround is longer than the norm of about a week.

Kari~

I like persons better than principles, and I like persons with no

principles better than anything else in the world. - Oscar Wilde



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#90538 Jul 31, 2012

My dealer has a wonderful in-house tech and the turnaround is still around 3 weeks, just due to the amount of business they have.> Kari~



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#90547 Jul 31, 2012

Three weeks seems long to me but I am sure it varies by the volume of

business and the number of techs available.

Karen in PA



From: 430_440_630_640_730@yahoogroups.com

[mailto:430_440_630_640_730@yahoogroups.com] On Behalf Of fiberonthemt

Sent: Monday, July 30, 2012 9:36 PM

To: 430_440_630_640_730@yahoogroups.com

Subject: [430_440_630_640_730] 3 weeks for repair?



I wrote over the weekend about embroidery issues I was having with my 580

embroidery unit. Today I took it in and the dealer will have it for 3 weeks

is that the typical turnaround? If there are software issues is there a

bernina site that will help troubleshoot (like the computer manufacturers?

How does one become a bernina repair tech? Thank you.

CMR







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#90573 Jul 31, 2012

Sometimes it depends on the availability of the parts..if they're on the

boat from Switzerland, there's a chance they won't make it to Chicago on

schedule..they cannot send out what they don't have..



Kathie in fl



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#90574 Jul 31, 2012

True, and not every dealer has the funds to keep lots of extras on hand.

A well-stocked repair department can be a very expensive item to fund

and then maintain.

Kari~

It's not the will to win that matters...everyone has that. It's the will

to prepare to win that matters. - Paul "Bear" Bryant



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#90595 Jul 31, 2012

It can also depend on the problem. If there is a part to be ordered, it will have a turn around time, while I understand that some dealers habitually send their machines back to Bernina for repair.

Also, my dealer repairs and cleans school machines for a wide area and he has a really busy tech schedule anyway. When it is back to school time, he is really snowed under for a while.

Pam


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