Messages From digitrax

 


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#195815 Apr 15, 2014

Due to accidental destruction of the RJ end of the tether on my throttle, the tether was reduced to 9... exposed length some time ago. This prevents it from being placed in most of my throttle holders with the tether still connected, a real irritation.

How difficult would it be for me to replace? Have others done so?As a correlated issue, Digitrax would not replace tether! When I recently sent the throttle to Digitrax for a DT402 upgrade, I requested that the tether be replaced. Seven weeks later (yes), the throttle was returned I discovered with the old tether in place. When I politely inquired by eMail and by phone about this, including voiding the new warranty by opening the box, the 100% argumentative response to me was no, no, and then NO. This was the same person that I dealt with once before (see Punishing the Customer in archives about 15 March).What do we have to do for service, be on our knees? With their success, are they isolating themselves from this hobby? They do need competition,Denny S. Anspach MDSacramento



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#195816 Apr 15, 2014

Why in the world would you send it back for such a simple "repair" that doesn't even require opening the unit?

Just make a Loconet cable the length you want added, connect with a F/F splicer, and you're done. Takes about 15 seconds. I did this with my DT400R to get more length on it when using it cabled, and have similar cables for my UT4Rs. Best of both worlds!

Those little tabs on the RJ11's break off all the time... I've shortened my DT100 cable a quarter inch at a time about 3 inches now in the... wow... 15? years I've had it.---In Digitrax@yahoogroups.com, danspachmd@...> wrote :

Due to accidental destruction of the RJ end of the tether on my throttle, the tether was reduced to 9... exposed length some time ago. This prevents it from being placed in most of my throttle holders with the tether still connected, a real irritation.

How difficult would it be for me to replace? Have others done so?







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#195817 Apr 15, 2014

To: Denny I cannot respond with a meaningful comment regarding the attitude/support from Digitrax. I have yet to have a less than productive relationship with Digitrax. I have noticed that comments such as yours are becoming rather commonplace in this discussion group. Perhaps there is one specific ass that requires a toasting. I suggest that you send a snot-a-gram directly to the Digitrax front office. Better still call Digitrax and ask to speak to the Digitrax front office. The front office may not be aware of the incompetence of the twit answering the phone. As for the throttle tethers I have made a three foot extension for all of my DT402R and UT4R throttles. All of the materiel (cable, plugs, female/female union) required is readily available at Digikey. Bob YoungP.O. Box 1401Clinton, ON, N0M 1L0bob.young@... ---Links-Are-Forbidden--- From: Digitrax@yahoogroups.com [mailto:Digitrax@yahoogroups.com] On Behalf Of Anspach DennySent: April-15-14 12:44 PMTo: DigitraxCc: Aley Jeff; Rick BellSubject: [Digitrax] DT402 tether replacement, and Customer as Enemy.



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#195818 Apr 15, 2014

I quit replacing the ends on my DT400/402 a long time ago when the little tab breaks off!I just plug the end into the UP5 panels and do what I need and then just pull on the cable and it pops right out and away I go!Now some willstate that they need this tab ! WHY?You only plug into the UP5 panel to acquire your engine and it doesn't take 2 hands to acquire an engine!And as for Programming - the plug will staytight for what little programming one does - now if you are trying to set speed curves with a DTR400/402 - you must really like doing it the hard way!Decoder Pro is where that is at nothing else!BOB H - Clarion, PA On Tuesday, April 15, 2014 12:39 PM, Bob Young bob.young@...> wrote: To: Denny I cannot respond with a meaningful comment regarding the attitude/support from Digitrax. I have yet to have a less than productive relationship with Digitrax. I have noticed that comments such as yours are becoming rather commonplace in this discussion group. Perhaps there is one specific ass that requires a toasting. I suggest that you send a ...snot-a-gram... directly to the Digitrax ...front office.... Better still call Digitrax and ask to speak to the Digitrax ...front office.... The ...front office... may not be aware of the incompetence of the twit answering thephone. As for the throttle tethers I have made a three foot extension for all of my DT402R and UT4R throttles. All of the materiel (cable, plugs, female/female union) required is readily available at Digikey. Bob YoungP.O. Box 1401Clinton, ON, N0M 1L0bob.young@... ---Links-Are-Forbidden--- /







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#195819 Apr 15, 2014

You could always use a extension cable.not really difficult to replace the cable, but make sure you get good clean solder joints.Scott

Sent from my Verizon Wireless 4G LTE Smartphone



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#195822 Apr 15, 2014

Denny contact me off list.Rick BellDCC Installs and Sales.dccinstallssales@...

In a message dated 4/15/2014 12:44:11 P.M. Eastern Daylight Time,danspachmd@... writes:Due to accidentaldestruction of the RJ end of the tether on my throttle, the tether was reducedto 9... exposed length some time ago. This prevents it from being placed in mostof my throttle holders with the tether still connected, a real irritation.

How difficult would it be for me to replace? Have others doneso?As a correlated issue, Digitrax would not replace tether! When I recently sent the throttle to Digitrax for a DT402 upgrade, Irequested that the tether be replaced. Seven weeks later (yes), the throttlewas returned I discovered with the old tether in place. When I politelyinquired by eMail and by phone about this, including voiding the new warrantyby opening the box, the 100% argumentative response to me was no, no,and then NO. This was the same person that I dealt with once before (seePunishing the Customer in archives about 15 March).What do we have to do for service, be on our knees? With theirsuccess, are they isolating themselves from this hobby? They do needcompetition,Denny S. Anspach MDSacramento



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#195848 Apr 19, 2014

Denny,If you have already taken it apart, just go ahead and solder a new cable in. I'll bet the person at Digitrax that does this had as much experience at replacing the cables as you do on his first day. After you do it, you will be the experienced guy.i have to agree with Bob Young, this type of experience seems to pop up on a regular basis around here now and you aren't exactly a newcomer here or to Digitrax. Maybe the few who read this list that actually can report back will notice.Martin Myers






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